Refund policy

At Prime Yard Co, we want our customers to have a positive shopping experience. This Return and Refund Policy explains the conditions and procedures for returning products purchased through our website, https://primeyardco.shop.

1. Return Window

Customers may request a return within 30 days of receiving their order, provided the item meets the eligibility requirements outlined in this policy.

Please contact our customer support team before sending any item back to receive return instructions.

2. Return Eligibility

To qualify for a return, items should meet the following conditions:

  • Items must be unused and in their original condition.
  • Products should include their original packaging, accessories, and components where applicable.
  • Proof of purchase, such as an order confirmation, must be provided.
  • The return request must be submitted within the applicable return window.

Certain items may be excluded from returns where permitted by law, including personalized or perishable products and items that cannot be returned for health or hygiene reasons.

Nothing in this policy limits your mandatory consumer rights.

3. How to Request a Return

To start a return, contact our customer support team using the details provided below.

Please include:

  • Your name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos, if the product arrived damaged, defective, or incorrect

Our team will review your request and provide instructions for approved returns. Please wait for those instructions before shipping the item back.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and a description of the issue. Photos may help us assess the situation and determine an appropriate resolution, such as a replacement or refund.

We will handle these requests in accordance with applicable law.

5. Refund Processing

Once we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds will generally be processed to the original payment method within 5–10 business days after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

  • Damaged, defective, or incorrect products: We will work with you to arrange an appropriate resolution in accordance with applicable law.
  • Other returns: Customers may be responsible for return shipping costs where permitted by law and communicated appropriately.

Original shipping fees may be non-refundable where permitted by applicable law.

7. Exchanges

If you wish to exchange a product, contact our customer support team to discuss available options. Exchanges are subject to product availability and the applicable return conditions.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order is successfully canceled after payment has been collected, any applicable refund will be issued in accordance with applicable law.

9. Non-Returnable Items

Some products may not be eligible for return where permitted by law. Any applicable exclusions will be communicated clearly.

This section does not limit rights relating to faulty, damaged, misdescribed, or incorrectly supplied products under applicable consumer protection laws.

10. Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Business Name: Prime Yard Co
Website: https://primeyardco.shop
Address: 7 Hook Rd, Bayonne, NJ 07002, United States
Phone: +1 551-214-1538

We appreciate your business and will do our best to assist you with your return or refund request.

11. Policy Updates

Prime Yard Co may update this policy when necessary. Any changes will be published on this page with a revised date. Updates will not override rights customers have under applicable law.